FAQ

Erucks FAQ

How do you guys save people so much money?

We know how convenient it can be to go into a retail store and get your items same day but that comes with a price.

We use a direct to consumer business model.

Our products are shipped directly to you from the manufacturer.

eRucks does not have the same operating costs as the retail chains do and so we are able to pass those savings directly onto YOU!

Plus! eRucks has exclusive bags that you won't find in retail chains!

 

What is your Warranty?

 We’ve always got your back. So we guarantee every bag to be free from defects in materials and craftsmanship for three years from the date of purchase. Sorry, but this doesn’t include damage caused by normal wear and tear, misuse, neglect or unauthorized repair.  

  1. What is the erucks return exchange policy?

If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days. Upon receipt of your return, a prompt refund will be issued to your original method of payment for the cost of the bags purchased. All returned items must be in the condition you received them, with all hang tags attached and in the original packaging. Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.


  1. When will my order be processed?

Orders typically process within 3 business days, which includes payment authorization, pulling, packing and shipping your bags. Some orders may take additional time but should not exceed 5 business days to process. 


  1. How long will it take my order to arrive?

Orders using FREE Ground Shipping will arrive within 7 to 10 business days after order processing. Orders using priority shipping are sent via DHL, UPS, or FedEx Priority and typically arrive in 3 business days after order processing. 


  1. What is MOLLE?

MOLLE (pronounced Molly) is an acronym for Modular Lightweight Load-carrying Equipment. It is used to define the current generation of load-bearing equipment and backpacks used by a number of NATO armed forces, especially the British Army and the United States Army.


The system's modularity is derived from the use of Pouch Attachment Ladder System (PALS) webbing equipment as rows of heavy-duty nylon stitched onto the vest to allow for the attachment of various compatible pouches and accessories. This method of attachment has become a de facto standard for modular tactical gear, replacing the All-purpose Lightweight Individual Carrying Equipment (ALICE) system used in the earliest modular vest systems  (which is still in use with many police forces).







Backpacks 101


Sizing


Overnight Packs: Less than 35 liters

 

The smallest of the overnight workhorses, an overnight hiking backpack is designed to accommodate enough gear and food for a light packer for one or two nights. Gear you’ll need to fit (or strap to the outside) includes your sleeping setup (tent, sleeping bag, pad), and possibly an extra outer layer. This size is ideal for desert camping, perhaps without a tent, sleeping under the stars on a warm summer night. This size pack can also be used as an extended day pack.

 

Weekend Packs: 35-50 liters

 

A weekend backpack like a standard 40L backpack is big enough to carry a backpacking sleeping bag, small tent, and pad, as well as extra clothing and layers. Other things you’ll need to carry include a small stove, food and basic cookware, plus a water filter/purifier, first aid kit, and navigation tools. Depending on your packing skills you may also have room for glamping items like a coffee press, lightweight chair, or small camp lantern.

  

Multiday Packs: 50-75 liters

 

A light packer will have ample room for five nights or more with a multiday backpack, which is typically a 50L backpack or larger. These are designed to carry more food and cooking fuel than a weekend pack, as well as extra clothes and layers. Packs specifically for expedition or winter camping will be on the larger side (over 75 liters) to accommodate a warmer sleeping setup, mountaineering equipment, and first aid and survival gear. Look for a super burly suspension as well as ample straps and loops for gear attachment or hauling of the pack itself.

External Attachments

This is a nice feature as it can add versatility to your pack. Loops, daisy chains, and bungees can increase capacity by enabling you to lash additional gear to the outside of your pack, or give you a way to expose items to sun and air, like solar-powered devices or a wet jacket. Compression straps will let you cinch your pack down to a smaller size when it is less full, so it doesn’t shift around unnecessarily.

 

Hydration Compatibility

There are two ways to carry and access your water on the trail. Water reservoirs (bladders) make getting enough liquids really convenient. They range in capacity, generally averaging around 13 liters. If your pack is compatible, it will have a separate sleeve for this to slide into as well as a hook to keep the bladder vertical. The shoulder harness will have a port and clip to keep the tubing and mouthpiece easily accessible. Water bottle pockets are nice, especially if you are not using a hydration system. The advantage of water bottles is that they are less prone to failure and much easier to fill with a water filter. Many people will use a combination of both.