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THE BEST IN RUCKS. BAGS. TACTICAL & MORE SINCE 2013.
THE BEST IN RUCKS. BAGS. TACTICAL & MORE SINCE 2013.

Return Policy

We have a 45-day return policy, which means you have 45 days after receiving your items to request a return.

If you place an order and change your mind, please contact us within 48 hours.

Typically orders are packed and picked within 2 days and once they are shipped we cannot cancel an order.

Simply contact us via email, phone, or the Contact form at the bottom of this page and ask to cancel your order before it ships.

support@erucks.com or

by phone 

Call:

(800) 683-7664

 M-F 9AM-5PM PST

Once an order arrives you may return it within 45 days.

To do so please follow our return policy below.

 

How to request a return or a refund

To request a return and then refund please contact us at

support@erucks.com

or by phone 

Call:

(800) 683-7664

 M-F 9AM-5PM PST

You may also use the contact form at the bottom of this page or in the "Contact Us" Section 

Method of Refund

All refunds typically process within 3-5 business days of receipt of returned merchandise back to the original payment method. 

Damaged / Defective / Incorrect Goods

Damaged, defective or incorrect items can always happen and we are here to help you make it right.

Damages and issues

Please inspect your items upon receiving them and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

As with any return or exchange request simply contact us first.

support@erucks.com or by phone 

Call:

(800) 683-7664

 M-F 9AM-5PM PST

You may also use the contact form at the bottom of this page or in the "About Us" section of the menu.

 Replacement Cost

Damaged, incorrect or defective goods we will expedite a replacement and provide a return label for you at no cost.

You will not have to pay any additional shipping and handling for these types of returns or exchanges.

 

Buyers Remorse

If your return is buyer's remorse, meaning you simply change your mind, then we will ask all items be sent to our return center with tracking at customer's expense.

A return label will not be provided for these types of returns.

Products Returned Exceeding the Return Period

Products cannot be returned after the 45 day return period.

 We’ve always got your back. So we guarantee every bag to be free from defects in materials and craftsmanship for LIFE! . Sorry, but this doesn’t include damage caused by normal wear and tear, misuse, neglect or unauthorized repair.  

All we ask is that you pay the shipping and handling costs for the replacement.

Broken Replacements (pay S+H fee only. Can be used up to 1 time per purchase) Coverage for Broken bags can be made for the same style/color if supplies are available. If the style you request is sold out, you will have the option to be placed on pre-order if the style will be returning or to choose a different style within the same series. 

Email us for a warranty replacement S&H cost.

Support@erucks.com